Cancellation policy

Some items in our store may be offered to you as a subscription, or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 

Your payment details will be stored securely and you'll be charged for each of these deliveries.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time for future renewals. Charges for the current billing period are not cancellable and your access continues until the period ends.

Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect the full amount at checkout, store your payment method, then fulfill at a future date once the products have been produced and shipped to us. 

A pre-order cannot be cancelled as we ordered inventory based on the orders we received. See our returns policy for more details on returns and refunds.